Tannah United Company Limited
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Tannah United Company Limited |
FAQ
The following contains a list of some of the most frequently asked questions we receive from Tannah United Company customers.
Q:
Why don't you print your prices on your web site?
A: Since each customer has a specific
set of needs in regards to volume of purchase and design patterns etc., we
simply can not post a set list of prices. We receive a lot of inquiries on a
daily basis from all over Saudi Arabia. The majority of our customers are
large firms including hotels, hospitals, building contractors, design firms,
interior design project managers, wholesale furniture distributors and large
retail furniture dealers. All of the prices for our wooden products are
determined by volume of the order and design factors.
Q:
Where is your factory located?
A: Our production facilities are
located in the Second Industrial City, Riyadh, Saudi Arabia.
Q:
How long will it take to produce my order?
A: Production lead time is normally 3 -
4 weeks depending on the products ordered. Large orders for hotels and other
hospitality industry projects can take longer, but once again, it really
depends on the order.
Q:
Do you have a showroom where I can view your products?
A: Yes. We have showrooms in the major
cities of Saudi Arabia. We have three showrooms in Riyadh City alone excluding
one in our factory premises. And we have each in Jeddah and Dammam.
Q:
Do you have showroom in the continental United States or Europe where I can
view your products?
A: At present we do not have a showroom in the US
and Europe. But we do have North American and European representatives who can
answer any questions about our products and assist you in placing your order.
Q:
How much is the shipping time and costs to my port?
A: We really can't tell you that until
we know the destination. Once we have received that information we will
respond with a shipping quote to the destination you specify.
Q:
Your prices are higher than some of the other companies I have inquired with.
Why?
A: The answer is simple. Quality. If
you pay cheap prices, you will get cheap furniture. It's as simple as that. We
manufacture all of our teak and mahogany products with grade "A". The others
DO NOT use quality timber to manufacture their furniture.
Q:
How can I check your quality before I decide to order your furniture?
A: You can come to any of our showrooms
in Saudi Arabia or you can order samples which can be shipped to you at your
cost via DHL or
FedEx. Alternatively, you can hire an agent to do your quality control for you.
Q:
Do you guarantee your products?
A: Fortunately, yes we do. All of our products are
guaranteed to be high quality, dried furniture products which are carefully
crafted to the highest levels of standards.
Q:
Can you manufacture custom pieces of wooden products for my project?
A: Yes. We will need specific details
of your site conditions and occasionally including technical drawings, detailed specifications and exact measurements.
All custom pieces are considered prototypes and pricing will depend on the
volume of the order.
Q:
I am planning a trip to Riyadh soon. How do I find your showroom?
A: We can arrange to have someone pick
you up at your hotel and bring you to our showroom here in Riyadh. Or simply
call us upon your arrival and we can provide you with easy driving directions.
Q:
Can you help me manage the packing and shipping details of my order?
A: Yes we can. We are affiliated with a
very good shipping company here and can assist you, free of charge, in helping
to insure that your order is packed and handled correctly.
We will add more FAQ's in the future. Thanks!